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Terms & Conditions

By proceeding with your purchase, you agree to our terms and conditions. The term "you" refers to the Buyer,
the terms "us" or "we" or "our" refers to Rd Flooring LTD.


Please ensure that you inspect the goods immediately upon delivery and satisfy yourself that the goods are delivered in perfect condition. If you detect any imperfections or damage please ensure you notify us immediately. Whenever possible please photograph the damaged goods immediately and provide copies to us. Please note that no claim for damage can be entertained once the delivery driver has left the delivery address unless signed for as damaged on delivery.  Standard delivery time is 2-3 working days. Please note we currently are delivering to UK mainland only for Islands please ask for quote before ordering.  For pallet deliveries a contact number must be provided when placing an order as this requires special arrangements. Please note we use a courier service and they have a strict policy of delivering to kerbside or as nearest as possible to your entrance door.  Drivers will not be insured to enter premises.  You are strongly advised not to book tradesmen or services or make other arrangement to deal with the installation of the goods until those goods are in your possession. Any such arrangements are made at your own risk. 

Every effort will be made to ensure that all items shown are in stock. We offer no guarantee of availability and this electronic publication does not constitute an offer for sale.  The delivery time of day can only be estimated by us. We will not be held responsible for any failed delivery times quoted by any third parties.


The colour likeness of products in the images on this site may vary due to limitations of camera settings, lighting, browser software and monitor/screen settings. Our natural, real wood products may vary slightly in colour due to the nature of the product.


Any product guarantee will be affected and possibly void if you do not use a suitable damp proof membrane on ground floors,  you do not use the correct underlay, you do not have the flooring fitted correctly, or you fail to observe the manufacturer’s instructions or recommendations.


If you wish to return an order or part of an order for a refund a 20% handling charge will apply, returns claim or contact must be made within 7 days of receipt of item. Items must be returned in the original condition and unopened.  Customers need to arrange for the goods to be sent back at their own expense and need to make sure the goods will not arrive damaged and in a resalable condition.  Please contact us prior to leaving feedback if there is any problem with your order we will endeavour to satisfy any issues you may have. It is important to us that you are completely happy with our products and service.